As with anything there are certain things that make your personal experiences pleasant or unpleasant. Some things you have control over and others you do not. I recently had arranged to meet my wife for lunch at a new restaurant in the Madison area that we had not yet tried. We tend to stick to what we know and like, so for us to branch out and try something new was a bit of a big deal. Over all the food was good, but what ruined the experience for us was the service. Granted we were dining during the so called “Rush”, we were looking forward to trying something new.
We stood in line, ordered our food and found a table rather quickly. We were thinking to ourselves that based on how busy they were we were glad to find a seat. We settled into our table and enjoyed some conversation. The young couple that sat down next to us was behind us in line. Not too far away another couple who was behind them found a table and sat down.
After a few minutes of talking we noticed that both of the other couples had received their food. My wife and I looked at each other and said,” That’s interesting!” Again, we went back to our conversation and did not think much about it. Suddenly we noticed that 20 minutes had gone by and still no food.
At this point I stopped a waitress and asked her to check on our order. Another 10 to 15 minutes passed and still nothing. No explanation, not any communication. At his point I have to admit I was a little upset. We had picked this placing thinking it would be a quick stop, allowing us to get on with our busy afternoon. So, I got up from the table and found a second server. I expresses we had been waiting for our food for over 30 minutes. He assured me he would check on it. A few minutes later he arrived at our table with our food and explained that our order had been lost in the kitchen. He was extremely apologetic, delivered our food and walked away.
Ok, so what the point of the story? Even thought the outcome was good and the food was ok, it was the process that ruined the experience. We will likely not return to that establishment anytime soon.
As Realtors our repeat, or referral business, is most important to us. Many of the larger local Real Estate firms in our area are what I call, “One and done” business models. They win you up front, but then loose you during the process. By the time you realize how bad they are it is too late, you are locked in! They may pride themselves on a high volume of sales each month, or boast being the biggest in town, but they do not capture their customer’s hearts and make them lifelong clients. I believe that service is truly a lost art!
Stay tuned for part 2…
Author:Allison Chappell Neumann Phone: 256-529-8860 Dated: March 10th 2015 Views: 588 About Allison: Military Relocation Specialist
In my experience as a Huntsville real estate professional, I've found that providing the very best service is essentially about putting my clients first. This means keeping myself accessible, being a good listener as well as a good communicator, and responding quickly to your needs.
This client firstphilosophy has always been my approach and it requires me to continually improve my skills and ways of doing business. In addition, I've found that the latest technologies are enabling me to do everything I've always done, only much more quickly and efficiently. Combining a customer service approach with the latest technology tools helps to extend the range of services I provide to my clients.
I was born and raised in North Alabama which enables me to offer you the local perspective that will benefit you in your new home experience. It's not the same everywhere, so you need someone you can trust for up-to-date information.
With 2015 coming to an end many are staring to make their predictions
"Our highest recommendation to Allison! We were moving to Alabama from out of state and ran into Allison purely by luck. Allison went far beyond her "regular" duties as a realtor. She was very responsive and kept us up to the minute of what was happening. When we ran into an issue she recommended local people that turned out to be just as great as she was. She also put us in touch with people for lawn care, pool care, etc. As a retired military person, we have move more than 15 times and Allison is without a doubt the BEST realtor we have ever had – true Southern hospitality through and through. Extremely professional, courteous and kind. Thank you Allison for the best home buying experience we have ever had."